okbet's Privacy Policy

Introduction

okbet is known to players in Bangladesh as a safe, transparent, and reliable online betting and casino platform. We believe that protecting your personal privacy is one of our highest responsibilities. This privacy policy will inform you about what kind of information okbet collects, how that information is used, who it may be shared with, and what steps we take to protect your data.

This policy applies to all okbet services, the mobile version, and all associated platforms. Please read this policy carefully before using our platform. By continuing to use the platform, you are considered to have consented to the terms of this policy.

1 Information We Collect

okbet collects information from its users in various ways. The types of information collected are as follows:

1.1 Information You Provide Directly

When you register an account on okbet, make a deposit or withdrawal, or contact our support team, you provide the following information:

• Full name and date of birth
• Email address and mobile number
• National ID card or passport details (for identity verification)
• bKash, Nagad, Rocket, or bank account details (for payment processing)
• Your preferred language and other profile settings

1.2 Automatically Collected Information

When you use our platform, some information is collected automatically:

• IP address and device type
• Browser type and version
• Your activity and usage patterns on the platform
• Session duration and login/logout information
• Information collected through cookies and similar tracking technologies

1.3 Information Received from Third Parties

For the purpose of identity verification and fraud prevention, we may receive supplementary information from trusted third-party verification agencies. Such information is used only in the identity confirmation process.

2 Purpose of Using Your Information

okbet uses your information for specific and legitimate purposes. We never use your information for unrelated purposes.

• Account Management: To create, verify, and keep your account secure.
• Payment Processing: To ensure secure transactions via bKash, Nagad, Rocket, and bank transfers.
• Customer Support: To provide prompt assistance through live chat and email in resolving your questions and issues.
• Security & Fraud Prevention: To prevent unauthorized use of accounts and financial fraud.
• Responsible Gaming: To identify harmful gambling patterns and apply necessary limits.
• Legal Obligations: To store required information and prepare reports under applicable laws and regulations.
• Service Improvement: To analyze usage patterns in order to make the platform experience better and more user-friendly.
• Communications: To send important account-related notifications and updates.

3 Data Sharing Policy

okbet never sells your personal information to third parties. However, in certain circumstances, information may be shared on a limited basis:

3.1 Service Provider Partners

We work with trusted service providers for payment processing, identity verification, and managing technical infrastructure. These partners may only use the information for the designated purpose and are bound by strict confidentiality agreements.

3.2 Legal Requirements

okbet may be required to disclose information when necessary to comply with a court order, a lawful request from a government authority, or the requirements of applicable law. In such cases, we provide only the minimum necessary information.

3.3 Business Restructuring

If okbet undergoes a business merger, acquisition, or restructuring, your information may be transferred to the new entity. In such cases, we will inform you in advance and the protections of this privacy policy will continue to apply.

4 Data Security Measures

To ensure the security of your personal and financial information, okbet has adopted industry-standard technical and organizational measures:

• SSL Encryption: All data transmitted between our platform and servers is protected with 256-bit SSL encryption.
• Secure Servers: All data is stored in secure data centers where unauthorized access is strictly controlled.
• Access Controls: Only authorized staff can view specific information for specific purposes.
• Regular Security Reviews: The security of our systems is regularly assessed and tested.
• Password Hashing: Passwords are not stored directly — they are stored using strong cryptographic hashing methods.
• Two-Factor Authentication: An option is provided to add an extra layer of security to your account.

While we strive to ensure maximum security, it is not possible to guarantee complete security for data transmitted over the internet. Therefore, it is your responsibility to keep your account password confidential and to notify us immediately if you notice any suspicious activity.

5 Cookies & Tracking Technologies

okbet uses cookies and similar technologies on its platform. These help us improve our service quality and personalize your experience.

5.1 Types of Cookies

• Essential Cookies: Required for the basic functionality of the platform, such as maintaining login sessions.
• Functional Cookies: Help remember your preferences and settings.
• Analytics Cookies: Collect data to understand platform usage patterns, which is used to improve the service.

5.2 Cookie Controls

You can control or disable cookies by changing your browser settings. However, please note that disabling certain essential cookies may prevent some platform features from working properly.

6 Data Retention Period

okbet retains your information only for as long as necessary. The retention period is determined based on the following factors:

• All information is retained while your account is active.
• Even after an account is closed, certain information may be retained for a defined period in accordance with legal obligations.
• Financial transaction records are retained for the applicable period under financial regulations.
• Security-related logs are automatically deleted after a set period.

Once the need for retention has ended, your information is securely deleted or anonymized.

7 Your Rights

You have the following rights regarding your personal information, which okbet respects:

• Right to Access: Contact us if you want to know what information we hold about you.
• Right to Rectification: You can request a correction if your information is inaccurate or incomplete.
• Right to Erasure: In certain circumstances you can request that your information be deleted, though some information may need to be retained due to legal obligations.
• Right to Object to Processing: You can object to the use of your information for specific purposes.
• Right to Data Portability: You can request to receive your information in a readable format.
• Right to Withdraw Consent: Where processing of your information is based on your consent, you may withdraw that consent at any time.

To exercise these rights, contact the okbet support team. We will respond to your request as quickly as possible.

8 Protection of Children & Minors

okbet is a responsible gaming platform. Our services are intended only for those aged 21 and above.

We do not knowingly collect any information from minors. If a minor opens an account by declaring a false age and this comes to our attention, we will immediately close that account and delete the associated information.

If a parent or guardian suspects their child is using our platform, please notify our support team.

9 International Data Transfers

okbet uses technical infrastructure of global standard. In some cases, your information may be processed or stored on servers located outside Bangladesh.

For such transfers, we ensure that:

• Adequate data protection measures are in place in the destination country.
• The same level of protection described in this privacy policy continues to apply.
• Strict contractual obligations are maintained with third parties.

10 Policy Update Process

okbet may update this privacy policy if there are changes to our services, technology, or legal obligations. If there are significant changes to the policy, we will:

• Display a notice on the platform.
• Send information to the registered email address.
• Update the "Last Updated" date at the top of this page.

If you continue to use the platform after the changes, you will be considered to have consented to the new policy. We therefore recommend that you review this page regularly.

11 Responsible Gaming & Privacy

okbet places the highest priority on responsible gaming. Using information about your gaming patterns, we can identify at-risk behavior and provide assistance when needed. By analyzing this information, we can:

• Identify unusual or potentially harmful gaming patterns.
• Provide self-set deposit limits or break options at your request.
• Provide information on responsible gaming resources.

To learn more about responsible gaming, visit our Responsible Gaming page.

12 Contact Us

If you have any questions, concerns, or complaints about this privacy policy, or if you wish to exercise your data-related rights, please contact the okbet data protection team:

• Email: [email protected]
• Live Chat: Available 24/7, directly through the platform
• Language: Support is available in both Bengali and English

We try to process your request as quickly as possible. For complex matters it may take a little longer, in which case we will keep you informed.